Everything your store needs. Nothing you don't.
SimpledAId answers your shoppers, assists your sales, and gets smarter every week. Here is what is included in every plan.
SimpledAId is built around a simple idea: your store already contains most of the knowledge your shoppers need. Your product pages, your policies, your FAQs. SimpledAId reads all of it, turns it into a working support and sales bot, and keeps it current as your store changes. Every feature below serves that core purpose.
Answering your shoppers
Automatic store learning
Connect your store and SimpledAId crawls your full product catalogue, pricing, shipping rules, return policies and any knowledge base content. No manual data entry, no training prompts, no spreadsheet uploads. When your store changes, the bot re-learns.
24/7 instant replies
Shoppers get a useful answer in seconds at any hour of the day. Product specs, stock availability, delivery timescales, return windows: the questions that fill your inbox are handled before your team arrives in the morning.
On-brand tone
You set the voice. SimpledAId responds in the same register your brand uses, not in generic AI phrasing. A shopper on your store should feel like they are talking to someone who knows your products and your values.
Order and shipping queries
"Where is my order?", "Can I change my delivery address?", "What is your return policy?" These are the questions that consume the most support time. SimpledAId handles them at scale with accurate, policy-specific answers.
Human handoff and escalation
When a conversation needs a person, SimpledAId escalates to your connected helpdesk with full context attached. Your agent sees the complete history. The shopper never has to explain themselves twice. See the setup guide.
Multi-platform install
Native apps for Shopify, WooCommerce, Wix and Squarespace. For any other site, a one-line snippet drops the widget in. No developer required for any of them.
Assisting your sales
Product recommendations
When a shopper describes what they are looking for, SimpledAId suggests the right products from your catalogue. Not a generic upsell. A specific, context-aware recommendation based on what they have told you.
Checkout assistance
Hesitation at checkout often comes from an unanswered question. SimpledAId is there at the moment of decision, ready to reassure on returns, confirm shipping dates, or explain what is in the box. Fewer abandoned carts.
Always-on coverage
Evenings, weekends, bank holidays: the moments when a buyer is browsing and your team is not there. SimpledAId captures those conversations instead of losing them to the next tab.
Getting smarter over time
Weekly gap detector
Every week, SimpledAId sends you a plain-language report of every question it could not answer with confidence. You see exactly what your shoppers are asking that your current content does not cover.
Auto-suggested answers
For each gap, SimpledAId drafts a suggested answer based on your existing content. You can approve it as-is, edit it, or write your own. Either way, the bot re-learns immediately once the content is added.
Compounding accuracy
Each gap closed makes every future shopper who asks something similar get a better answer. Over weeks and months, accuracy compounds without any ongoing maintenance effort from your side.
Trust and security
Your data is never used to train AI models
Your product data and your customers' conversations stay within your account. They are processed solely to run your bot. Nothing is fed back into any shared AI model.Full security details here.
GDPR-grade and UK-built
SimpledAId is built by Simpled Tech Limited, a registered UK company, to meet GDPR standards from day one. Tenant isolation, data residency controls and privacy-by-design architecture are not bolt-ons. See our security page for specifics.
Honest per-resolution billing
You are billed only for verified resolutions: conversations the bot genuinely closed. Silence is never counted. A shopper who disappears without getting an answer is not a billable event. See pricing for the plan tiers.
Before and after
| Without SimpledAId | With SimpledAId |
|---|---|
| Support tickets queue overnight and over weekends | Shoppers get answers in seconds at any hour |
| Staff answer the same product and shipping questions repeatedly | Routine questions handled automatically, staff focus on complex cases |
| Buyers abandon checkout when they cannot get a quick answer | Checkout queries resolved in the moment, fewer abandoned carts |
| Knowledge base goes stale and nobody knows which questions it is missing | Weekly gap report shows exactly what to add; accuracy improves each week |
| Setup requires an agency, a developer, and weeks of configuration | Connect your store, go live within the hour, no developer needed |
Want to see how it all fits together?
Read the step-by-step walkthrough on the how it works page, browse the help centre for install guides, review oursecurity and privacy commitments, or go straight topricing to start your free trial.
Build your free bot from your store URL
Connect your store and SimpledAId starts answering buyers and closing sales within the hour. Free to try, no card needed to start.
Build my free bot