Connecting a WooCommerce store

Step-by-step guide to connecting your WooCommerce store to SimpledAId and adding the chat widget to your WordPress site.

SimpledAId works with WooCommerce as well as Shopify. Connecting takes a few minutes and does not require a developer. There are two stages: letting the bot read your store, and adding the chat widget to your WordPress site. If you are new here, start with what SimpledAId is.

Stage 1: let SimpledAId read your store

1. On the SimpledAId homepage, paste your WooCommerce store URL, for example https://yourbrand.com.
2. Enter your email so we can send you your bot.
3. SimpledAId crawls your public storefront: product pages, shop categories, shipping and returns pages and any policy or FAQ pages it can find. From these it builds the knowledge base the bot answers from.

You can start chatting with the bot and checking its answers right away, before installing anything.

Stage 2: add the chat widget to WordPress

When you are happy with the bot, add the widget so customers can use it. You have two simple options.

Option A: a header or footer scripts plugin

1. Install a lightweight plugin that lets you add scripts to your site header or footer, such as a common “insert headers and footers” plugin.
2. In your SimpledAId dashboard, copy your widget snippet.
3. Paste the snippet into the footer scripts box and save.

Option B: your theme footer

1. In WordPress, go to Appearance, then Theme File Editor.
2. Open footer.php and paste the snippet just before the closing </body> tag.
3. Save.

We recommend Option A, because it survives theme updates and does not involve editing PHP directly.

Keeping the bot up to date

When you add products or change shipping and returns information, SimpledAId re-reads your storefront so the bot stays accurate. You do not need to re-paste anything. For large changes you want reflected immediately, trigger a refresh from the dashboard.

Troubleshooting

• The bot is missing a product. Confirm the product is published and publicly visible, then refresh the crawl from the dashboard.
• The widget is not showing. Check the snippet is in the footer (not the header) and that any caching plugin has been cleared after saving.
• A theme update removed the snippet. This happens if you edited footer.php directly. Use the header and footer plugin approach instead so the snippet is not overwritten.

Next steps

Not connected yet? Build a free bot from your store URL and try it before installing. To understand what you pay once you go live, read pricing and resolutions.